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frequently asked questions

Below are some of are common questions & answers

Our customer support team is here for you! You can reach us via email, through our website's contact form, or by sending us a DM on social media. We aim to respond to all inquiries within 24 business hours.

Yes, we love to reward our babes! We regularly offer bundle deals, seasonal promotions, and loyalty discounts. Sign up for our newsletter and follow us on social media to stay updated on all our latest offers.

We recommend washing your extensions with a gentle, sulfate-free shampoo and conditioner. Always detangle from the ends up, avoid sleeping with wet hair, and use a heat protectant before styling. Store them in a silk bag or the original packaging when not in use.

Due to the hygienic nature of our beauty products, we accept returns on unopened and unused items within 14 days of delivery. If you received a damaged or incorrect item, please contact us within 48 hours and we'll make it right.

We offer fast domestic shipping with most orders processed within 1-2 business days. Standard shipping takes 3-5 business days, and expedited options are available at checkout. You'll receive a tracking number as soon as your order ships.

We recommend ordering our color swatches to find your perfect match, or you can reach out to our team with a photo of your hair in natural lighting and we'll help you find the closest shade.

Yes! Our lashes are made from lightweight, hypoallergenic materials that are gentle on sensitive eyes. We recommend doing a patch test with the lash glue before full application if you have known sensitivities.

With proper care, our hair extensions can last anywhere from 6 months to over a year. We recommend using sulfate-free products, minimizing heat exposure, and storing them properly when not in use to maximize their lifespan.

Yes! All of our hair extensions are made from 100% premium human hair. They can be washed, heat-styled, and colored just like your natural hair, ensuring a seamless and natural look.

We carry a wide range of hair extensions including clip-ins, tape-ins, sew-ins, and weft extensions. All of our hair is 100% human hair, available in various lengths, textures, and colors to match your natural hair perfectly.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and secure local payment options where available.

You’ll receive a confirmation email right after placing your order with your order number and details.


e process orders quickly, but if you need to make a change, contact us as soon as possible

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